Job Title: BMW Coordinator (Payout and Underwriting Administration) Clients: BMW Salary: £25,600 Location:Konecta UK, Pullman Way, Pullman Business Park, Ringwood, BH24 1HD Hours: 40 hours per week Operational hours: Monday to Friday 8am till 7pm Saturday 9am till 5:30pm Main Purpose of Role As a Coordinator, you will be a key link between the information provided by customers and our client, ensuring that all information is verified and accurately entered into multiple systems in a timely manner. You will need to identify any instances of non-compliance and escalate these to the appropriate client departments for attention. The majority of tasks are system-based, but occasional interaction with stakeholders (dealerships, BMW internal departments) is required, by telephone and email. If you like helping people and are driven by delivering excellent customer service, then this may be the role for you. This role needs you to use your initiative and develop expertise in order to help our client’s process run smoothly and without errors. We are looking for people who are flexible and positive to join our team supporting this prestigious client. You will be required to handle customer information and have a keen eye for detail, managing data across a number of platforms. You will need to make accurate, data-driven decisions and propose the necessary steps to resolve any issues you identify. Skills Requirements ● Ability to assimilate, relay & provide information whilst paying close attention to detail. ● The ability to stay focused and controlled, ensuring all core elements are addressed methodically. ● The ability to work independently and also work effectively within a team ● Utilise and update a variety of systems including responding to internal queries. ● Work closely with the customer service department, alongside the rest of the business, to ease the resolution of cases. ● Handle incoming calls from client partners regarding the status of cases and provide accurate information / transfer to the correct department ● To have fun at work! Who is Konecta UK? We partner with clients to deliver outstanding customer experience. We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximising value with a strong commitment to the environment and society. We are an international company that provides customer experience services worldwide. With more than 200 sites in 24 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. Our clients employ us to communicate with their customers in the most effective ways – this can be on the phone, via email, on the web through live chat or any social media channels. Learn more here: https://www.konecta-group.com/who-we-are Why work for us? ● Konecta UK working culture of fun and sociable team environment ● Pension Scheme ● Eye test vouchers and discounts ● Discounted corporate gym membership with Nuffield ● Involvement with local charities and fundraising days ● Campaign specific benefits including discounts, incentives and prizes ● Recommend a friend scheme paid reward of £500 ● Apprenticeships qualifications and career flight path schemes ● Recognition and reward schemes with Perk Box Points. ● Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Please note that whilst you will be supporting the BMW contract, whose opening hours are 8am – 7pm Monday to Friday and 9am – 5:30pm Saturday, your Konecta contracted hours will be 8am - 8pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Across the campaign the team will have SMART objectives. These will be communicated by the Customer experience Director (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.