Role Purpose:
1. Repair and preventative maintenance of materials handling and ancillary equipment
2. To assist the Area Service Manager by being the first line of contact for defined support functions for Service Engineers within their team
Role Responsibilities:
3. Preventative maintenance of materials handling and ancillary equipment
4. Repair of materials handling and ancillary equipment
5. Accurately complete service reports and time sheets
6. Manage and control parts stock
7. Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
8. Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
9. Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
10. Ensure all company and customer health and safety procedures are met
11. Identify sales leads for the Jungheinrich range of equipment and After Sales products
12. Act as a Company Ambassador at all times
In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).
Role Requirements:
13. We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
14. The ideal candidate will hold a clean driving license and have a good level of education.
15. They will also have experience of working in a customer facing environment and be used to working unsupervised.
Competencies:
16. Time Management
17. Problem solving
18. Flexibility
19. Accountability
20. Adaptability
21. Initiative
22. Business acumen
23. Customer orientation
24. Decision making
25. Innovation
26. Negotiation and influencing
27. Team working