Company Description
i247 Group provides comprehensive fleet management services and custom software solutions, specialising in the automotive fleet industry. Based in Poole, Dorset, we operate around the clock, every day of the year, delivering white-label services that focus on keeping customers’ vehicles on the road longer while minimizing maintenance costs. Our tailored managed services allow clients to outsource asset management and driver support with confidence. Leveraging advancements in EVs, connected cars, and AI, our in-house software development team creates cutting-edge solutions to meet the rapidly evolving needs of our customers.
Recently backed by private equity firm LDC, we are entering our next phase of growth and strengthening our senior management team to support this exciting chapter. We’re looking for great people to join our journey.
Purpose of the Role
We are reshaping Tyre Services from a reactive model into a streamlined, data-driven, customer-lane-aligned operation. This transformation demands an Operational leader to guide our team through this transition.
You will be passionate about leading people: bringing out their strengths, supporting confident daily decision-making, and enabling better outcomes for our customers.
As Director of Tyre Operations, you will be the strategic owner of all tyre operations. Your mission is to scale the functions solutions, build high-performing teams, strengthen our resilience, and deliver consistently excellent customer outcomes.
We are looking for a leader who can communicate with clarity, bring operational intelligence and a have commitment to continuous improvement.
Location
This is an office-based role. Parts of the role can be hybrid, but we want a Leader who values spending time face to face with our team. We are based near Poole (BH15 3SY)
Key Responsibilities
Strategic Leadership & Commercial Impact
- Work alongside our Operations Director to set the vision, direction and priorities for Tyre operations, ensuring alignment with wider business Operations and Commercial strategy.
- Drive sustainable growth through improving first time outcomes, understanding supplier strengths, system optimisation and working with our people to create value.
- Help shape a sustainable roadmap for technology, people capability and process excellence.
People Leadership & Culture
- Lead, inspire and develop Customer Service Managers, Team Leads, Supplier & Network teams and supporting functions.
- Build an accountable, high-performing culture grounded in clarity, coaching, continuous improvement and role ownership.
- Collaborate closely with the Head of Performance & Assurance to uplift QA, training and capability maturity
Operational Excellence & Service Resilience
- Ensure consistent achievement of inbound performance metrics, contracted service windows and mission-critical operational SLAs.
- Strengthen resilience across telephony, booking flows, authorisations, and supplier networks.
- Reduce incidents and escalations by embedding root-cause analysis and process improvement into daily operations.
Data & Technology
- Lead a data-driven outcome focussed department using available telephony dashboards, AI-enabled QA insights, call transcripts and predictive analytics.
- Support our technology roadmap for Tyre operational improvements, including improved rule engines, telephony enhancements, automation and operational reporting.
Customer Experience & Quality
- Champion predictable, transparent and high-quality customer journeys across all tyre activities.
- Ensure complaints, escalations and complex cases are managed professionally with clear ownership and swift resolution.
- Drive policy and supplier adherence, ensuring decisions are auditable and consistent.
About You
Experience
- Senior-level operational leadership experience in a complex, fast-paced environment (e.g. contact centre, automotive, insurance, logistics or mobility).
- A strong track record of creating operations improvements, delivering commercial outcomes, and leading multifunctional teams.
- Demonstrated experience with telephony operations, supplier management, incident reduction and performance management.
Skills
- A people person who can collaborate, communicate and help translate our vision into reality with the team
- Comfortable navigating data at pace and using insight to guide decisions.
- Stakeholder management across Operations, IT, Commercial, Risk, Finance and senior leadership forums.
- Strong communication and the ability to galvanise teams around a common purpose.
Behaviours
- Ownership mindset — accountable for outcomes, not just activity.
- Continuous improvement orientated, curious and solutions-driven.
- Collaborative, transparent and able to create psychological safety while driving high standards.
- Resilient, adaptable and able to simplify complex operational landscapes.
Success Measures
- Creating and maintaining a fully embedded, high-performing team operating model.
- Working with our People and Culture lead to promote a people first, high value, outcome orientated team
- Improvements in inbound metrics, booking accuracy, authorisation quality and telephony performance stability.
- Reduced incidents, faster escalations resolution, and increased customer satisfaction.
- A confident leadership team delivering consistent high-quality outcomes.
- Sustainable commercial performance with sustained margins and supplier effectiveness.
Why This Role Matters
Tyre Services sits at the heart of our customer experience and operational delivery. This is your opportunity to build and grow a modern, resilient, data-led function with the autonomy, investment and organisational backing to make a meaningful and lasting impact.
If you want to lead operational transformation and help shape the future of the tyre division, we would love to hear from you.
If you’re interested and feel this role could be a good fit, please send your CV along with a cover letter to .