Job DescriptionJob DescriptionPosition Overview: Solution Consultant – SaaS ERP
Position Overview: BS&A Software, a market-leading software organization with proven technology, is seeking a Solution Consultant to join our growing Implementation Team. You will play a key role in the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Solution Consultants are customer-facing and play a key role in translating customer requirements into our software solutions.
If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you!
Key Responsibilities:
* Lead the Discovery, Design and Configuration phases of customer implementations.
* Define, analyze, and interpret customer business needs and procedures, aligning them with project objectives.
* Map customers’ existing business processes and legacy system data to the BS&A ERP system.
* Partner with customers to perform data validation following conversion of master data and historical transactional data from customers’ legacy systems.
* Configure and customize ERP systems in line with client's operational methods and BS&A’s recommended practices.
* Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations.
* Deliver outstanding customer support and address client concerns throughout the implementation process.
* Collaborate with various team members, including Project Managers, Data Conversion team members, and Implementation & Training Specialists
Qualifications:
* Bachelor’s degree in business, Accounting/Finance, Information Systems, or equivalent work experience
* Minimum 3 years’ experience in hands-on implementation of complex SaaS ERP systems, preferably in GovTech/Municipalities.
* Specific domain knowledge in one or more areas of ERP systems, such as Core Financials or HRMS/Payroll. Knowledge in municipality-specific functions such as Utility Billing and Community Development is a plus.
* Keen eye for detail, able to quickly identify potential issues in customer configuration and/or data conversion issues.
* Some technical proficiency (Excel, basic SQL scripting, etc).
* Strong communication skills, both written and verbal, are essential.
* Excellent customer facing skills with the ability to simplify technical aspects for non-technical users.
* Ability to manage stress and anxiety levels in complex and fast paced environments
* Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
* Ability to travel to customer sites for kickoff meetings and other ad-hoc activities (up to 25% travel).
* Valid driver’s license
At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes:
* Competitive pay
* Health Insurance – BCBS of Michigan – Employer-paid premium
* Health Savings Plan – Employer contributes 75%
* Dental Insurance – Employer-paid premium
* Vision Insurance – Employer-paid premium
* Retirement – 401(k) – Employer-paid
* Retirement – 401(k) – Employer matches 50% of team member contribution
* Paid Parental Leave
* Insurance – Employer-paid premium
* Life Insurance – Employer-paid premium
* Generous PTO and Holiday Time
* Company-sponsored events
BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to, ,, or expression,, ,, ,, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
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