Overview
Secondments must be agreed with your current line manager.
An exciting opportunity has arisen within the Urology department/Ophthalmology department for a Clinic Coordinator to join our team.
You will be part of a well-established team in a very busy department; your role is to manage and monitor clinics and support the managerial team and secretaries with clinic related queries.
Responsibilities
* Referral management – use of PCS & the NHS e-Referral system
* Scheduling of outpatient appointments
* Management of waiting lists
* Monitoring the Telephone Reminder Service (TRS)
* Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
* Monitor New and Follow up appointments
* Monitoring Nurse/Inpatient referrals
* Amending clinic templates
* Reviewing clinic slot utilisation
* Amending clinical activity in line with Rota
* Handling internal/external appointment enquiries
Requirements / Skills
* Excellent accuracy, organisational and communication skills
* Excellent interpersonal skills
* Be a team player
* Able to work under pressure and meet demanding deadlines
* A high level of concentration is required and attention to detail
* Meticulous accuracy is essential in order to maintain service levels
About Mid Cheshire NHS Foundation Trust
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
We value our staff and appreciate that to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Working Arrangements
You will work closely with the Support Manager to coordinate the various functions of Outpatients including reception cover, clinic capacity and provision of health records for use in clinic. The successful applicant will be expected to organize and priorities the workload of a small team to ensure an effective and efficient service is provided, escalating issues to Team Leader and management team where appropriate. The successful applicant will possess the ability to exercise initiative suitable to the role to ensure all urgent patients are appointed in a timely manner in line with the Patient Access policy, and clinic capacity is utilised to its full potential. Good communication skills are essential as the post holder will be expected to deal with enquiries from patients and healthcare professionals both internal and external to the department. Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme. The post holder will be expected to work their hours during core hours (09:00 – 17:00) over 5 days in line with the needs of the service.
Please see attached job description. This advert closes on Friday 26 Sep 2025
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