Responsibilities
* Analyze information provided and present it in a clear and well‑written format.
* Provide responsibility for patient care (including monitoring, diagnostics, and investigations).
* Provide advice and guidance to staff and complainants on all aspects of the complaints procedure.
* Ensure complaints received are dealt with in a timely and appropriate manner in accordance with national guidance.
* Prepare a statement of complaint for complainants unable or unwilling to put their complaint in writing.
* Arrange meetings between complainants and relevant staff to discuss the cause of the complaint and ensure a record is made of such meetings.
* Report complaints with potential to proceed to litigation to the Integrated Care Divisional Director, Salford Council DASS, and the Complaints Managers.
* Ensure learning takes place from concerns received by preparing an action plan to be included in the complaint file by the relevant directorate.
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