Customer Service Advisor
Bedford - Hybrid
£30,000 per annum + Excellent Benefits
Permanent
Our client is looking for a Customer Service Advisor who is a great multitasker to support their customers by and email. This is an excellent opportunity for a proactive and detail-oriented person who enjoys multi-tasking and a delivering high-quality service. To be successful in this role you must be happy on the and enjoy juggling multiple tasks in a fast-paced environment.
Your responsibilities as a Customer Service Advisor will include:
* Managing queries via tele and email with a strong focus on service.
* Processing customer and intermediary requests on a variety of systems.
* Handling new business applications and increasing cover requests.
* Supporting the retention process through outbound contact with customers/intermediaries.
* Updating customer records and dealing with returned mail.
* Supporting underwriting operations (e.g., requesting GP reports, logging/chasing requirements)
* Processing daily BACS reports and direct debit files.
* Producing ad-hoc reports and mailbox management.
* Supporting across the business as required.
To be a successful Customer Service Advisor you must be:
* Organised and detail oriented.
* A confident communicator across email and .
* Able to manage multiple priorities and adapt to change.
* Friendly, honest, and reliable.
* Tech-savvy with solid Microsoft Office skills.
What they offer in return:
* A supportive, inclusive, and values-driven team environment.
* Competitive salary and benefits package.
* Free parking at the Bedford office.
* Opportunities for personal and professional development.
* The chance to be part of something meaningful!
If you are interested in finding out more about this Customer Support Administrator role, please apply today because we'd love to hear from you!
Ascendant Recruitment is one of Milton Keynes leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.