Sales Team Leader / Trainer
LOCATION - Stockport (Head office)
HOURS - Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm NO WEEKENDS
SALARY - OTE 40K+
If you have experience in Sales negotiation and experience in leading teams then this role is for you.
Key Responsibilities
Lead, coach, and motivate specific members of our sales team, to achieve individual and team performance targets.
Conduct regular call listening sessions and provide structured feedback to improve communication, negotiation, and sales skills.
Monitor call volumes and incoming call traffic, ensuring are being productive during their working day.
Review and analyse performance metrics, ensuring KPIs and service levels are consistently met.
Verify conversations are reflected within our CRM.
Deliver ongoing, coaching, and performance reviews to support team development.
Identify areas for improvement and implement action plans to enhance customer experience and conversion rates.
Ensure compliance with company policies, industry regulations, and data protection standards.
Prepare reports and updates for senior management on team performance, call activity, trends, and development needs.
Support onboarding, and training of new staff members as required.
Skills & Experience Required
A background in performance management, coaching, and staff development.
Proven experience in a call centre management or team leadership role, ideally within the property, sales, or financial services sector.
Excellent communication, motivational, and interpersonal skills. Strong planning and organisational skills with detailed day to day resource planning for the team.
Analytical mindset with the ability to interpret performance data and act decisively.
Ensure the team's calls and back office processes are handled to the required qualities, by analysing calls and providing ongoing feedback.
Regularly reviews in monitoring live call statistics to ensure that service levels are achieved on a consistent basis and delivery of the customer experience.
Achieve targets relating to queue management, lead qualification, lead conversion and the Estates sales performance.
Excellent verbal and written communication skills with a proven ability to listen, understand and inspire.
Proven ability to build, develop and maintain good relationships delivering best in class customer service to both external and internal stakeholders.
Full UK clean driving licence with a car/access to a car for business use is essential driving licence and willingness to travel if required to our branch locations
What's on offer:
A competitive salary, OTE £40k+ based on experienced and knowledge
Mon to Thurs 9am - 5:30pm Friday 9am - 5:00pm
Staff discounts on our services
Company Pension after qualifying period
22 days holiday plus Bank Holidays