Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Position: Night Duty
Manager
Location: Cowley, Cheltenham
Hours: 40 hours per week (5 nights)
Annual Salary: £35,000
Availability: Immediate start available
About the Role: We are seeking a Night Duty Manager to act as Manager on Duty during overnight shifts.
You will be responsible for ensuring the smooth operation of the hotel throughout the night, maintaining exceptional guest service standards, and upholding safety, security, and luxury service expectations.
Hotel Operations
* Act as Manager on Duty during night shifts, ensuring smooth hotel operations.
* Support the Front Office Manager with daily operational tasks.
* Lead, motivate, and train the Night Porter team.
* Ensure company standards and procedures are followed overnight.
* Oversee guest arrivals and departures, including late check-ins and no-shows.
* Handle guest enquiries and issues professionally.
* Manage the hotel switchboard and redirect calls.
* Maintain a visible presence in public areas overnight.
Night Audit & Administration
* Complete the End of Day process using Opera PMS.
* Support night audit and financial reconciliations.
* Ensure correct billing, banking reports, and commission reconciliation.
* Allocate and manage online reservations.
* Monitor and respond to the hotel’s general inbox.
* Prepare and submit operational reports on time.
Safety, Security & Compliance
* Conduct regular fire walks and safety checks.
* Address hazards or security concerns promptly.
* Safeguard guests, staff, keys, and property.
Overnight Service & Handover
* Prepare and serve light snacks and beverages.
* Ensure public areas are clean and guests-ready.
* Provide a clear handover to the morning team.
About You
A Night Duty Manager is always working on behalf of our guests and supporting other team members. To successfully fill this role, you should maintain the attitude and skills that follow:
* Social, engaging and motivated.
* Reliable.
* Flexible; respond quickly and positively to a range of work situations.
* Excellent communication skills, with leadership presence.
* Attention to details and customer needs.
* Knowledge of other languages would be beneficial.
* Proficiency with Microsoft Office Suite and PMS (Opera, Micros) preferred.
What It Is Like To Work For Us?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.
Here Is What We Can Offer
* On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
* Possibility of inner company mobility within foreign venues such as Italy, France, Spain or Switzerland.
* Staff discounts and benefits.
* Pension scheme.
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