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Customer Service Advisor
Unit: Consumer
Location: 3 Capital Quarter, Cardiff, United Kingdom
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives
Hourly Rate: £12.82
Are you someone with a wealth of life experience that could help navigate challenging situations? This could be resilience from raising a family or the life skills built from years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.
Join our Billing Team in Cardiff to make a difference. We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.
We understand that life never stands still. Like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.
What’s in it for you?
* Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
* Market-leading paid carer’s leave—up to 2 weeks for colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave—up to 18 weeks full pay and 8 weeks half pay in the first year, for all parents regardless of how they grow their family.
* Discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds each year.
* Support in developing your career. We are passionate about growing our people and will support your career aspirations.
* Season Ticket Travel Loan—funds to pay for your travel to and from work upfront.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental to protect you and your family.
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