Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with opportunities for career development and progression.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and supporting the customer service measurements program.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including accurate cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Collaborate with team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, and UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills, thriving in social engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts from partners through the benefits platform (TELUS Health) including access to counselling and digital health advice
* Health cash plans
* Wide range of internal development courses to support personal and professional development
* Access to apprenticeships and accredited qualifications (England Only)
* Discounted gym memberships at JD Gyms
* Access to colleague networks and opportunities to volunteer with JD Foundation
* Incremental Holiday Allowance
Thank you for your time
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