Job Title: Resident Services Assistant
Contract Type: Permanent, Full-Time
Reports To: Resident Services Manager
Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes.
The Resident Services Assistant plays a vital role in supporting the day-to-day operations of our communities. This customer-focused position involves conducting property viewings, performing regular building inspections, and enhancing resident satisfaction through community engagement and events.
Provide feedback on viewings, including property condition and pricing insights, to the Head of Communities and Mobilisation.
Perform routine inspections across the portfolio to ensure safety, cleanliness, and presentation standards are met.
Liaise with the maintenance helpdesk to coordinate repairs, ensuring timely communication with residents and quality assurance through inspections.
Escalate community concerns to relevant departments or management as needed.
Organize and deliver approved community events that enhance the resident experience while staying within budget.
Follow all operational policies, procedures, and compliance standards.
Support leasing and brand standards through regular checks and reporting.
Coordinate open days and property tours, independently or with external support.
Provide administrative and project support to the Head of Communities and Mobilisation and other senior leaders.
Supporting central services, such as lettings, when required.
Support other clusters in scenarios of absence of annual leave.
Previous experience in a customer-facing role within residential property, hospitality, or office space sectors.
Proficient in Microsoft Office and comfortable using multiple business systems.
A genuine passion for delivering outstanding customer service.
Enhanced Pension
~25 days annual leave, plus UK bank holidays
~ Your birthday off
~ Life assurance
~ Private healthcare via Bupa (taxable benefit)
~ Employee wellness resources and events
~ Employee Assistance Programme
~ Regular team building events
Shifts will range from 8:00-18:00, with 5 out of 7 days being worked, with at least 1 Saturday per month.
Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving license is required for this role.
We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.
Please contact our People team to discuss how we can support you:recruitment@ocasahomes.