JOB TITLE – Guest Services Associate - Nights DEPARTMENT – Front Office - T? Milford Waterfront RATE OF PAY - £12.48 per hour plus fantastic benefits! CONTRACT TYPE – Full Time – Permanent HOURS OF WORK – 16 hours per week SHIFT DETAILS – 2 nights out of 7 LOCATION - Milford Haven, SA73 3AA JOB ID - REQ5901 OVERVIEW Are you calm, confident, and thrive in a quiet, guest-focused environment? We’re looking for a dedicated Guest Services Associate (Nights) to be the welcoming face of our hotel during the overnight hours. If you’re passionate about hospitality, enjoy working independently, and love making guests feel safe and cared for, even while the world sleeps, this could be the perfect role for you. WHAT ARE WE LOOKING FOR … We are looking to recruit a Guest Services Associate (Nights) to join our exceptional Front Office Team at T? Milford Waterfront. Your calm, efficient, friendly, and professional personality will shine through to every guest, along with your passion for delivering exceptional levels of guest service, even during the quietest hours. You’ll be confident working independently overnight, with multi-tasking second to none, while maintaining a positive attitude and ensuring the safety and comfort of our guests. WHAT YOU’LL DO … As a Guest Services Associate (Nights), you will ensure guests are given a warm and friendly welcome to the hotel and are roomed according to department standards, even during late arrivals. You’ll be responsible for overnight guest interactions, handling queries, and supporting any late-night or early-morning needs. You’ll embrace our latest technology and ensure a consistent level of service is offered at all times, from arrival through to departure. You’ll also carry out nightly audits, maintain security protocols, and ensure the smooth running of the hotel during night hours. Extensive knowledge of the hotel and its services is essential, as is the ability to provide a high level of service to all guests and colleagues, ensuring excellence throughout the stay. WHATS IN IT FOR YOU… As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - Access to career development training from day one Discounts on food & beverage and hotel stays Discounted leisure membership Free GP virtual appointment service 24/7 wellbeing helpline NEST pension scheme Social Club Staff appreciation events Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.