Job Summary
Job Summary
The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk and ensuring all IT support calls allocated are logged and closed within the agreed SLAs. The post holder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure any calls breaching agreed SLAs are followed up and closed as a matter of priority or escalated appropriately. The post holder must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met.
Main duties of the job
Service Delivery and Operations: The post holder will provide single point of contact call handling for the IT Service Desk.
About Us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
* Date posted: 19 February 2026
* Pay scheme: Agenda for change
* Band: Band 5
* Salary: £37,259 to £45,356 a year per annum Inc HCAs
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 363-CP7802101
* Job locations: The Green 1 Roger Dowley Court, Russia Lane, London, E2 9NJ
Job responsibilities
The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk, ensuring all IT support calls allocated are logged and closed within the agreed SLAs, contributing to a high quality, timely and professional IT support service to the Trust. They will ensure any calls breaching agreed SLAs are followed up and closed as a matter of priority or escalated appropriately and will ensure a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the post holder and escalated as necessary. The post holder must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met.
Person Specification
Essential
* Years Experience
Desirable
* Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
* Employer name: East London NHS Foundation Trust
* Address: The Green 1 Roger Dowley Court, Russia Lane, London, E2 9NJ
* Employer’s website: https://www.elft.nhs.uk/
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