Shop Supervisor
Location: Sue Ryder Charity shop, 3-4 Wellington Way, Waterlooville PO7 7ED
Hours: 15 hours per week over 7 days
Pay: £12.36 per hour plus rewards & benefits
Responsibilities
* Use your retail experience to drive business, push sales, and achieve targets.
* Lead a team to deliver outstanding customer service to donors and customers.
* Work with the local community to generate donated stock that drives sales.
* Recruit, train, and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, prioritising health and safety.
* Manage stock processes to ensure the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
* Use the EPOS system to manage sales effectively.
Minimum Essential Criteria
* Customer Service Experience
* Previous supervisory experience
* Cash handling/till experience
* Basic IT skills (emails, instant messaging, video calls)
* Organisational skills
* Lone working experience
Desirable Criteria
* High‑street retail, leisure, or hospitality background
* Experience with KPIs and targets
* Charity retail experience
* Health & Safety knowledge
* Team player
* Key holder / opening / closing experience
* Merchandising/stock rotation skills
Competitive Benefits Package
Rich benefits including flexible work hours, holiday accrual, training & development opportunities, and a supportive team environment. For the full list, visit our careers website.
Closing Date
14th November
Equity, Diversity & Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and people living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: https://www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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