As a Senior Services Consultant, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals.
Responsibilities
* Recommend the right implementation approach and ongoing services for HubSpot’s complex upmarket customers to lead the customer to long‑term success with HubSpot.
* Diagnose customer needs based on business objectives and technical requirements.
* Create customized implementation plans and recommend services and/or Solutions Partners based on customers’ unique needs.
* Work directly with the customer or partner to define resource needs.
* Establish clear milestones, project plans, and timelines for execution.
* Present plans to the customer’s Executive team.
* Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
* Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams and customizing implementation solutions for customers.
* Build relationships with accredited Solutions Partners:
o Enhance quality of recommendations.
o Contribute to partner development by providing feedback directly and through PDMs.
o Enhance effectiveness of partner accreditations.
* Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects.
Qualifications
* Fluency in English.
* Customer‑first mindset and consultative approach to problem solving.
* Deep implementation expertise with complex SaaS software (CRM, ERP, etc.) for large, complex customers.
* Experience helping customers drive organizational change.
* Experience driving value conversations with executive teams.
* Excellent oral and written communication skills.
* Ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision.
* Strategic mindset and ability to help customers with long‑term planning, recommending additional HubSpot products and services that will help them grow.
* Very detailed‑oriented and strong project management skills.
* Strong technical aptitude with a deep understanding of integrations, APIs, and technical strategy.
At HubSpot, we value both flexibility and connection. Whether you’re a remote employee or work from the office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in‑person onboarding. If you join our broader Product team, you’ll also attend other in‑person events such as your Product Group Summit and other gatherings to continue building on those connections.
HubSpot (NYSE: HUBS) is an AI‑powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
We are building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
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