Job Title: Claims Handler – Damage and Maintenance
Location: Edinburgh
Salary: £25,500
Hours: Temporary (until July 2026), Monday - Friday 08:30 - 17:00
Overview
We are currently recruiting for a Damage & Maintenance claims handler to join our growing team. As a Damage & Maintenance claims handler, you will be working in a fast-paced environment where customer requirements are constantly changing. You will support the D&M team identifying items that require chargeback and support recovering these costs from customers or insurers in an area key to ACL’s success.
Key Responsibilities
* Identify Claims for chargeback by pulling relevant reports from our rental platform
* Build Damage pack for customers, including required evidence and costs
* Raise invoice proposals
* Notify customers immediately where costs are likely to be charged back, liaise with them and if required, their insurers to answer queries and challenge delays aiding prompt payment
* Work with ACL Engineering team to support timely repairs
* Any other relevant tasks supporting the wider business
What are we looking for
* Computer Literate
* Excellent Communicator
* Team Player
* Friendly, positive “Can-Do” attitude
* Looking to take an active role in the development and growth of our business
Great Rewards
* 33 days holiday (including Bank holidays)
* A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
* Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
* Employee discounts on car rental across Avis Budget Group (including Zipcar)
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BroxburnMidlothian United Kingdom
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