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NOC Technician (Previous Relevant Experience is Required), Sheffield, South Yorkshire
Client:
Telent
Location:
Sheffield, South Yorkshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support and engineering teams, and other service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate incident updates to customers.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills across all seniority levels.
* Proficiency with Microsoft Office.
What we offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.
Additional benefits:
* 34 days holiday (including public holidays) with buy/sell options or 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts via Telent Reward scheme.
Learn more about Telent:
Watch our Telent Video!
We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel they belong, be themselves, and reach their potential.
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