Overview
Assistant Store Manager role at E8surveys.com. Location: Bowness (LA23 3BX). The role supports the Store Manager with day-to-day running of the store and takes full responsibility in their absence. We aim to inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
What does this role involve?
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
You will contribute to delivering an excellent customer journey and support staff and volunteers to reflect our values. Your responsibilities include:
* Ensuring the highest standard of customer service
* Achieving targets
* Maintaining a high standard of visual merchandising
* Maximising sales through physical and digital channels
* Supporting with the recruitment and development of volunteers
* Achieving expectations within campaign activities
* Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, the role can be physically demanding, yet rewarding as you help fund life-saving research.
What are we looking for?
* Experience in a customer-facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* Inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving high retail standards
* Results-driven with integrity (right result, right way)
Why join the British Heart Foundation (BHF)? We offer a wide range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, funded by cutting-edge research and innovation.
In addition to raising funds for the BHF, we connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing thousands of items from going to landfill each year.
Equality, Diversity and Inclusion (EDI) is central to our culture with our EDI Strategy and networks helping everyone succeed.
Our Generous Staff Benefits Include
* 38 days annual leave (plus option to buy and sell leave)
* Wagestream – early access to wages as you earn them
* Holistic support leave up to 10 additional days per year
* Enhanced family policies (maternity, paternity and adoption leave)
* 25% staff discount
* Health cash plan (Dental, Optical, Therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution of up to 10%
* Cycle to work scheme
* Discounts on gym memberships and with retailers
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