Senior Customer Aftercare Representative
1. £26,500
2. Aylesbury with Hybrid Working
3. Full Time and Permanent
4. Working shifts between 7am and 7pm ( hour shifts) + 15% SHIFT ALLOWANCE
5. Weekends/Bank holiday working on a scheduled rota basis
A quick look at the role.
You will liaise with the Onecall Sales team and set up contracts and follow through with the client too ensure the job has been carried out. The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals and support the Onecall Team manager with any other administrative jobs. Some sales and negotiating skills will be required.
Your core responsibilities
6. Providing day-to-day operational support to ensure the smooth running of the team
7. Liaising with internal depots and coordinating with external suppliers
8. Assisting the Team Manager with a range of administrative and organisational tasks
9. Supporting sales activities, including negotiation where required
10. Working closely with clients to ensure the successful delivery of jobs and services
11. Processing purchase orders and managing associated documentation in line with client requirements
Our essential requirements
12. Proven experience in managing and leading a team
13. Strong IT literacy with proficiency in Microsoft Office applications
14. Excellent communication skills, with the ability to negotiate effectively when required
15. Highly organised and methodical, with a calm and structured approach to problem-solving
Here's why you'll love it at Biffa
16. Career development, training and coaching - because if you don't grow, we don't grow
17. Medical and dental scheme for you and your family
18. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
19. Biffa Perkz - high street discounts for you and your family
20. Pioneering family-friendly policies
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.