Referrals Administrator / Medical Secretary (Maternity Cover)
Thomas Walker Westgate Healthcare, 24,000+ patient practice in Peterborough, is seeking a temporary Referrals Administrator/Medical Secretary to cover maternity leave for 18 months.
Job Summary
Provide efficient administrative support to the secretarial team. Duties include administration of referrals, letters for clinicians, email monitoring, diary management, and liaison with internal and external stakeholders.
Key Responsibilities
* Process referrals, reports (insurance, government, and solicitor), and letters.
* Respond to telephone enquiries regarding referrals and other queries.
* Answer and transfer incoming calls appropriately.
* Produce referrals using the e‑RS electronic system and paper when required, including 2‑Week Wait referrals (2WW) within the required timeframe.
* Audio‑type dictation and transcription.
* Process fee‑paying patient letter requests.
* Assist clinical team with referral guidance.
* Contact hospitals for queries.
* File, store, and photocopy documentation as needed.
* Input data into patient health records.
* Manage administrative queries and carry out system searches.
* Record meeting minutes and produce agendas.
* Maintain a clean, tidy, effective working area.
Qualifications & Experience
* Proven experience in a medical secretarial or administrative role within a healthcare setting.
* Excellent typing and transcription skills, including audio dictation.
* Strong knowledge of medical terminology and clinical correspondence formatting.
* High level of accuracy and attention to detail.
* Proficient in Microsoft Office and relevant healthcare systems.
* GCSE A–C in English and Maths (or equivalent).
* Keyboard skills to RSA III level or equivalent secretarial experience.
Benefits
* Free parking.
* Access to NHS discounts.
* Employee recognition rewards.
* Eye‑test vouchers.
* Staff training programme.
* NHS pension scheme.
* Monthly team meetings.
* Free tea and coffee.
* NHS continuous service holiday entitlement honoured.
* Opportunities for additional training and progression.
Working Arrangements
* Pay: £12.80 per hour.
* Contract type: Fixed term.
* Duration: 18 months.
* Pattern: Full‑time.
* Location: Princes Street, Peterborough, PE1 2QP.
Other Information
Employment is subject to a safer recruitment process, including Disclosure and Barring Service checks and verification of employment history. The role involves handling confidential patient information in strict accordance with Practice policies. The post-holder will support equality, diversity, and safeguarding standards, participate in training programmes, and contribute to quality improvement efforts.
This is a non‑expired position – applications are accepted until the closing date of 30 May 2026.
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