Job Description
Technical Support Engineer / IT Technician who has good troubleshooting skills covering Microsoft 365, hardware issues with desktops, laptops, printers and mobile devices both remotely and deskside is required for a busy IT Help Desk / Service Desk with a well-established and leading manufacturing firm based in Mobberley, Cheshire, North West England.
SALARY: £28,506 per annum + Benefits
LOCATION: Mobberley, Cheshire, North West England (WA16) - Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, Monday to Friday (Build and Bank Flexi Hours)
WHY APPLY?
This is a great opportunity for someone who is a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support. As a Technical Support Engineer / IT Technician you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business.
Working as a Technical Support Engineer / IT Technician you’ll help drive efficiency, productivity and user satisfaction by delivering top-tier technical support and help identify and implement opportunities to improve the IT infrastructure.
You will be actively encouraged to learn new skills as part of ongoing professional development.
As a Technical Support Engineer / IT Technician you will work across the site in different buildings and environments, ensuring end-user issues are resolved swiftly and identifying areas for improvements. The company is investing more in their IT infrastructure to provide more modern systems for the different areas of the business who use IT in unique ways.
As a Technical Support Engineer / IT Technician you’ll be the first point of contact for IT support queries; in person, over the phone, or via email to help troubleshoot and resolve hardware issues with desktops, laptops, printers, and mobile devices.
The company want to help their people use technology more efficiently, so you’ll provide day-to-day support for Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint, OneDrive, etc.).
CANDIDATE REQUIREMENTS
* A customer-first mindset - you see every support request as an opportunity to deliver excellent service
* Strong communication skills - able to explain technical concepts clearly and patiently to non-technical users
* Confidence to prioritise - you’re organised, calm under pressure, and can triage effectively to keep things running smoothly
* A drive to build positive relationships across departments and encourage good digital habits
* A collaborative attitude - comfortable working with wider IT and business teams to improve systems and user experience
* Ability to think logically to maintain, troubleshoot a wide variety of hardware and software problems efficiently
* Commercially aware, with the ability to analyse and understand individual and department requirements
* Ability to listen carefully and focus questions to quickly understand a problem
* Attention to detail with proven diagnostic and problem-solving skills
* Ability to work independently and to prioritise personal workload
* Able to adopt a flexible approach and prioritise accordingly
BENEFITS
* Salary of £28,506 per annum
* 27 days annual leave plus bank holidays
* Additional day off to attend our annual Fun Day
* Flexible start and finish times (based on operational needs)
* Build up flexi hours and take an extra day off each month
* Buy up to a week of annual leave
* Death in service benefit (4x your annual salary)
* Discounts on our full product range
* Parking on our secure site car park
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13612
First Line | Second Line | IT Infrastructure | Helpdesk | Service Desk | Deskside | 1st Line | 2nd Line | Help Desk
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