Operational Delivery Manager
Benefits
* Competitive salary up to £55,960 per annum depending on experience
* Company car lease/allowance scheme
* Annual incentive related bonus (up to 10% of annual salary)
* Private health care (self only)
* Attractive pension scheme (up to 12% company contribution)
* Life assurance cover of 4 times pensionable salary
* 25 days annual leave plus bank holidays – plus an extra wellness day
* A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more
Location
We are looking for an Operational Delivery Manager to cover the West Yorkshire area in our Customer Field Services department within the Wastewater Service Delivery Business Unit. You will be primarily based from our site in Bradford but we are moving our office to Leeds Valley Park in September 2026. The role is a hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate.
Work type
Permanent. 37 hours per week, Monday - Friday. As part of the role you will be required to participate in a standby rota.
Responsibilities
As our Operational Delivery Manager you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will lead continuous improvement in customer service by striving to deliver same‑day solutions to customers and environmental‑impacting incidents. You will also oversee planned repair and maintenance activities on the wastewater network and deliver the asset plan for network maintenance to eliminate future escapes.
Skills, experience and qualifications
* Strong customer focus and dynamic people leadership with proven success in leading operational teams remotely in a busy operations environment, managing day‑to‑day reactive workloads and achieving excellent performance against challenging targets
* Experience of Health and Safety Management processes and procedures
* H&S trained, preferably IOSH qualified
* Experience in managing, leading and embedding change initiatives in the field
* Ability to performance manage – and ideally awareness of actions on performance measures (pollution, flooding internal and external, stability and reliability)
* Proficient in IT with in‑depth knowledge of Microsoft applications
* High levels of resilience to enable delivery of a demanding role and excellent written and communication skills
* Ability to identify and solve issues in a timely and effective manner to ensure network activity does not adversely impact network stability or customer service
* Co‑operative working internally and externally with the team, focusing on collective goals
* Proven ability to work in a busy environment, managing day‑to‑day reactive workloads
* Full valid UK driving licence (no more than 6 points)
* Participation in standby rota
Additional benefits
* Good understanding of wastewater networks and resolution processes
* Flexible working patterns and job share options (when possible) to support work‑life balance
Closing date
9th June 2026.
Interviews
TBC
Pre‑employment checks
If successful for the role you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check carried out through a Third‑Party Company prior to commencing employment. Depending on the role you may also be required to go through the security vetting process for either a Counter‑Terrorist Check or Security Check clearance.
Medical questionnaire
All our roles are subject to a medical questionnaire, and further medicals when required.
Accessibility
We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability or condition that requires changes to the recruitment process please include this information in your application and we will discuss any reasonable adjustments required.
Right to close
Kelda Group reserves the right to close this position before the published closing date should the need occur. We therefore advise you complete and submit your application as soon as possible.
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