Support our students at every stage of their journey.
Doing things differently.
Serving up a career in catering...
Retail Operations Manager
Grade I (£48, - £57, p.a. pro rata)
37 hours per week; working hours between 07:30 and 18:00
This post is primarily based at our city campus but covers all campuses
About the Role
1. This role reports to the Head of Retail Operations Manager and is responsible for the service at all 4 campuses, currently comprising 15 outlets, which are operated by a team of 45. We operate over 7 days a week so a flexible approach to working hours, and location, is essential. The role offers some flexibility in working but is primarily based on site, particularly during the term time periods.
2. Ideally, you'll have worked in a multi-site, fast paced retail catering operation, we offer a range of modern food and beverage concepts, including barista style cafes, 'Deli' bars, 'Grab and Go' pods alongside a variety of outlets serving freshly prepared hot dishes.
3. You will develop this offer in line with market trends and be proactive in promoting retail services and develop strategic initiatives to deliver a high quality and high value service.
4. You will be a friendly, organised and approachable person who strives to deliver and promote fantastic customer service and operational excellence.
5. Key duties include the leadership and management of our team, ensuring effective recruitment and performance management to maintain service standards.
6. Budget management skills in order to maximise sales opportunities, whilst ensuring efficiency of resources and processes in all aspects of service delivery, are required.
7. You will need to expedite a range of administration duties to ensure compliance of both university policy and all legal requirements regard food safety legislation.
For more details, please take a look at the role profile.
We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.