Join to apply for the Customer Service Administrator role at Neighbourly
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Join to apply for the Customer Service Administrator role at Neighbourly
The purpose of the role is to provide first class administrator support to our franchise network, with every step of the customer journey, from recording the sales turnover to processing orders and liaising with key suppliers.
* Logging and tracking network turnover and matching customer contracts to goods orders.
* Approving orders, resolving queries, making amendments, and obtaining quotations suppliers.
* Processing orders daily, in a timely fashion upon receipt of payment and sending purchase orders to suppliers.
* Sending out estimated delivery dates to the network.
* Sending out dispatch confirmations.
* Credit control – maintaining communication with the franchise network to process customer goods orders within 26 days of the sale date.
* Reporting damaged and missing items and keep daily log.
* Log receipt of completion certificates.
* Dealing with customer complaints and general telephone queries.
* Ordering flowers and gifts for network.
* Sending out franchise agreements.
* Organising and setting up conference facilities for our training days and meetings.
* Any other reasonable duty that falls within your capabilities.
Experience
* Previous experience in an administration role.
* Basic financial administration experience beneficial.
* Experience using the full Microsoft Suite.
* Previous experience of working with a CRM beneficial.
Skills / Knowledge
* Strong communication skills.
* Ability to build and maintain fantastic working relationships with colleagues, our franchise network and suppliers.
* Excellent customer service skills.
* Exceptional time management and organisational skills.
* Calm, polite and professional telephone manner with the ability to deal with franchisee and customer issues quickly and efficiently.
* Attention to detail.
* Ability to work independently and within a team.
* Ability to work to deadlines.
* Self-motivated with a desire to learn.
Brand
DDR UK Dream Doors
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Consumer Services
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