Job Title: Service Coordinator
Location: Havant, Hampshire
Job Type: Permanent
Overview:
Unify are thrilled to be recruiting for a Service Coordinator to join a UK independent organisation, operating within a nationwide engineering and service-led environment for power solutions.
As Service Coordinator, you will play a key role in the day-to-day operation of the service function. Acting as a central point of contact for customers and field-based engineers, this role is critical to always ensuring smooth service delivery and effective communication.
What do I need?
This role is suited to someone who is confident, adaptable, and comfortable working in a demanding, fast-paced environment. The ideal candidate will demonstrate:
* Experience in administration and account management within a customer-facing role
* Strong verbal and written communication skills
* Excellent organisational and time management abilities
* A proactive approach, with the confidence to challenge processes and ask questions
* Experience using CRM systems and managing multiple priorities
* A positive, solution-focused attitude and willingness to learn
Responsibilities:
* Managing a portfolio of customers as their main service point of contact
* Handling high volumes of inbound calls, emails, and service requests
* Scheduling and coordinating engineers across multiple locations
* Forecasting resource requirements and managing service agreements
* Supporting contract renewals and identifying opportunities for additional works
* Maintaining accurate records and reports within a CRM system
* Providing administrative support, including documentation and parts coordination
* Ensuring engineers are fully briefed with job details and access requirements
* Supporting the wider service team with documentation, parts ordering, and administrative tasks