[Royal Mail]
Job reference 338645
Director - Facilities Management
Competitive salary plus car allowance, healthcare, 35% annual bonus potential, 30 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time
National Role
Director - Facilities Management
Reporting to: Managing Director, Royal Mail Engineering
Location: UK‑wide remit, flexible with regular site travel
Shape the future of Facilities Management across one of the UK’s largest and most complex estates.
Royal Mail plays a vital role in keeping the UK connected. Behind that mission sits an extensive national property estate — and at the centre of its performance is Facilities Management.
We are now seeking a Facilities Management Director to provide strategic and operational leadership for all FM services delivered through Property & Facilities Solutions Ltd (PFSL), a wholly owned Royal Mail subsidiary.
This is a high‑impact leadership role with responsibility for c.2,000 operational sites, 30 million sq. ft. of property, and full P&L accountability, leading an organisation of around 2,000 colleagues across soft services, commercial, contracts, energy, and supplier management, through a senior leadership team of 3 direct reports.
The role
As Facilities Management Director, you will:
* Set the strategic direction and operational plan for all FM services, ensuring safe, compliant, cost‑effective, and high‑quality delivery across the Royal Mail estate
* Lead a significant national operation, balancing uninterrupted business continuity with continuous improvement and transformation
* Own full P&L accountability, delivering year‑on‑year improvements across cost, service, quality, and safety
* Drive the evolution of the FM operating model, including progressing a self‑delivery strategy aligned to Royal Mail’s performance and efficiency goals
* Act as a senior duty holder for building safety, championing a strong health, safety, and compliance culture across all FM activity
* Lead energy management and carbon reduction, including delivery of the energy and CO₂ programme and associated Capex investment
* Build strong relationships with senior stakeholders across Royal Mail Group, Operations, Engineering, and national trade union representatives
* Lead, develop, and empower a senior leadership team, building succession and capability across Facilities Management while role‑modelling inclusive and values‑led leadership
What this opportunity offers
* Leadership of one of the largest and most diverse FM portfolios in the UK
* Direct accountability through a focused senior leadership team, with scale beneath
* Genuine strategic influence within Royal Mail’s operational and transformation agenda
* The opportunity to modernise and optimise FM delivery at national scale
* Significant scope to shape culture, operating model, and long‑term sustainability outcomes
* A role with profile, responsibility, and visibility at Group leadership level
About you
You will be an experienced, credible senior leader with a strong track record of operating at scale in complex, safety‑critical environments. You are comfortable balancing operational delivery with strategic change and leading large, unionised workforces.
You will bring:
* Extensive senior leadership experience within Facilities Management or a closely aligned operational environment
* Proven accountability for large P&L budgets and delivery of financial, service, and safety performance
* Strong experience across hard and soft FM services, major third‑party contracts, and large property portfolios
* Demonstrable success leading transformation, efficiency programmes, and continuous improvement
* High levels of stakeholder influence, including experience working with senior executives and trade unions
* A commercial, resilient, and people‑centred leadership style
* Strong working knowledge of health & safety, regulatory, and compliance requirements
* A strong growth mindset, with the ability to develop and execute strategies that drive expansion and long‑term value.
Professional membership (e.g. RICS, BIFM/IWFM, CIOB) is desirable, with an MBA or equivalent qualification welcomed.
Why Royal Mail
Royal Mail offers a uniquely complex and nationally significant environment, where leadership decisions have real and immediate impact. This role sits at the intersection of operational continuity, transformation, safety, and sustainability — offering a rare opportunity to lead Facilities Management at true national scale.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 28th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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