Overview
Learner Services and Customer Experience Advisor
Full time, 37 hours per week, 52 weeks per year. Salary: £23,492 per annum. Location: Burton on Trent, Town Centre Campus (and rota to Stephen Burke Construction Academy, Swadlincote).
Responsibilities
* Provide information, advice and guidance on a wide range of support services to existing learners, new applicants and the general public.
* Contribute to recruitment, admissions, retention and success rates by delivering frontline services and handling a busy switchboard with inbound and outbound calls.
* Work closely with cross-college departments to provide a welcoming, seamless and professional service to learners and visitors to the Learner Hub.
* Input data accurately and efficiently as part of daily tasks.
Requirements / Qualifications
* Well-organised, committed and enthusiastic individual with good communication skills.
* Experience of inputting data accurately and efficiently.
* Willing to work towards Level 2 English and Maths; evidence of qualifications required.
* Ability to work to a rota between Burton campus and the Stephen Burke Construction Academy (Swadlincote).
What we offer
* Generous pension schemes for academic and support staff
* Generous holiday plans
* Salary sacrifice holiday purchase scheme
* Employee of the month recognition scheme
* Flexible working policies
* Competitive maternity, paternity and adoption leave
* Excellent staff training programme, including two staff development days per year
* On-site nursery with Good Ofsted rating
* Cycle to Work Scheme
* Free annual eye tests
* Access to onsite gym
* Staff discounts at The Mulberry restaurant, Mulberry Bistro and Innovations Hair and Beauty salon
* Reward and recognition through our Employee of the Month scheme
Application information
The closing date for receipt of applications is 12 noon Wednesday 17th September 2025 with the intention to interview on Thursday 25th September 2025. Please see the Work For Us page on the College website for more information on how to complete the application. Late applications are not acceptable.
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