Join our client as a Customer Support Executive in Ramsgate! Manage key accounts, resolve queries, schedule orders, and build lasting relationships. Competitive pay, pension, life assurance, on-site parking, EAP & career growth.
Apply now for this exciting opportunity!
Customer Support Executive
Ramsgate
Full-time, Permanent
Benefits: Competitive salary, pension scheme, life assurance, on-site parking, employee assistance programme, career development opportunities
Why join our client?
Our client is a global leader in engineering solutions with a strong reputation for quality, innovation, and customer focus. You’ll be part of a friendly, collaborative team dedicated to delivering exceptional service and building lasting client relationships.
The role
We are seeking a proactive Customer Support Executive to manage and develop assigned customer accounts, ensuring quality, cost, and delivery targets are met. This is a varied position combining account management, order scheduling, problem-solving, and customer relationship building.
Key duties
* Build and maintain strong customer relationships
* Manage account queries and warranties
* Schedule orders and liaise with the Commercial Manager
* Resolve technical issues between workshops and customers
* Provide OTD performance updates
* Maintain gross margins on accounts
* Prepare customer status reports
* Raise work orders and manage documentation
About you
* Strong customer service and account management skills
* Proficient in Excel (including pivot tables)
* Excellent communication and organisational skills
* Engineering/manufacturing industry experience desirable
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
About Morgan Jones:
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Due to the high volume of applicants, we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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