Job Title: Facilities & Maintenance Manager
Working Pattern: Onsite 8am - 4pm, Monday-Friday
Location: Primarily East London, with travel to other London sites as required
Role Overview
This role is responsible for leading and coordinating maintenance across all London sites, ensuring issues are resolved quickly, systems run efficiently, and residents receive an excellent experience. The position focuses on driving continuous improvement through effective contractor management, strong asset control, and optimisation of maintenance processes, while also supporting budgeting and prioritisation of works. Hands-on maintenance support is required when necessary.
Key Responsibilities
Oversee maintenance across all sites, ensuring quick and effective issue resolution
Manage 4 contractors and support the wider team to deliver high standards
Manage the maintenance ticketing system, including overseeing the ticket board and driving performance improvements
Conduct regular check-ins with contractors, including site visits and building walks
Collaborate with FOH and on-site teams to support daily operations and emergency situations
Deliver a high-quality resident experience in partnership with on-site teams
Hold regular team meetings to review performance and identify process improvements
Support maintenance planning, budgeting, and cost analysis
Prioritise works based on impact, cost, and value
Maintain accurate stock control and asset records
Process contractor timesheets and invoices
Proactively manage contractors to improve efficiency and reduce reliance on external support
Ensure meter readings are completed accurately and reported on time
Carry out hands-on maintenance when requiredKey Requirements
Previous hands-on experience working "on the tools" or within a trade (e.g. electrical, plumbing, carpentry, or similar)
Strong understanding of building compliance and maintenance standards
Excellent communication skills, both written and verbal
Strong customer service mindset
Full UK driving licence
Flexibility to travel between sites
Availability to respond to emergencies outside normal working hours