Overview
Are you excited to combine mentoring a talented team with leading the Digital Strategy for some of our biggest Brands & Retailers? s360 UK is looking for a Digital Growth Director with 6‑8 years of experience and a passion for eCommerce to join our growing team.
Our London team of 30+ work closely together, acting as an extension of our clients’ teams for leading retailers such as schuh, New Era, Wrangler & Lee. In this role you’ll be leading the overarching digital strategy and direction for our key accounts, whilst also owning and evolving our internal Digital Growth training programme.
Driving Strategy & Team Growth
Role
This is a role where you balance high‑level strategic ownership with people development. The role is made up of four key pillars:
Client Leadership & Strategy
* Lead the end‑to‑end digital strategy for 4‑5 key eCommerce brands. You take full responsibility for hitting performance targets and executing proactive, annual roadmaps with precision.
* Translate high‑level business goals into "big bets" and tactical levers across Paid Search, Paid Social, SEO, and Creative. You are comfortable discussing macroeconomic factors affecting performance, share relevant trends, and can make the big calls when a strategic pillar needs to pivot.
* Take full responsibility for building authentic, trust‑based relationships with Senior Stakeholders and Leadership Teams. You lead the narrative in strategy meetings and upsell opportunities.
* Take ownership of client performance in line with their goals (CAC, ROAS, MER, revenue). You transform complex data from GA4, TripleWhale and core platforms into clear, actionable reporting, always focusing on the "why" behind the numbers.
Team Coaching & Development
* Partner with the Head of Digital Growth to build the next wave of Client Leads. You act as a hands‑on coach and mentor for Associates, Managers and Senior Managers, providing 1‑1 guidance to develop their commercial, strategic and leadership skills.
* While owning high‑level strategy, you actively involve Digital Growth Managers in day‑to‑day delivery. You shape and direct them in weekly trading, insights and reporting, ensuring they are confident in taking full ownership of clients over time.
* Co‑design, host and own our internal training sessions. You refresh and create training resources, playbooks and templates that standardise best practices and capture "how we do things" in a clear, reusable way.
Internal Process & s360 Growth
* Contribute to the continuous improvement of our product, processes and ways of working. You share learnings from your experience back into the wider business so they’re embedded for the long term.
* You act as a thought leader, sharing insights internally to elevate the s360 team and externally to keep our clients (and the wider industry) ahead of the curve.
* You actively use AI to work smarter, giving you more time for high‑level strategy. You encourage and mentor others to do the same.
* Shape a strong team identity rooted in transparency, accountability and a "1% better" mindset.
What You Bring To The Team
* 6‑8 years of Account Management & Strategy experience from an agency or in‑house setting, with deep expertise in eCommerce/Retail.
* Experience leading, empowering and coaching a team. You set high expectations and provide the mentorship needed to constantly develop talent.
* Proven ability to build integrated, full‑funnel media plans across Paid Search, Paid Social, SEO and Creative that align with commercial business goals.
* Comfortable with performance forecasting, budget pacing and delivering clear reporting that aligns with core KPIs (CAC, ROAS, revenue).
* A commitment to building meaningful, authentic relationships with key decision‑makers. You are comfortable leading strategy sessions and pitching for growth.
* You are driven by performance, capable of identifying trends and risks early, and thrive in a fast‑paced environment.
Join Our Team!
At s360 UK authenticity is at the heart of everything we do. We celebrate multiple approaches, points of view and backgrounds, and work hard to build a culture that encourages and supports everyone to be their full authentic selves at work.
You will work alongside a close‑knit team of 30+ s360ers in an environment where people love where they work. Our culture is based on collaboration, high standards and shared ambition – this means you’ll join a team passionate about what they do, keen to collaborate and who work hard for clients while also having fun.
As part of s360, our London team is backed by the resources, technology and AI solutions of a +330‑person agency. You’ll have the chance to work on global brands and collaborate with our international teams.
Why s360 UK?
At s360 our purpose is to transform retailers into eCom leaders. We plug expertise gaps for clients and give brands access to a leading technology stack designed for retailers.
We’ve built a culture where s360ers genuinely enjoy their work and are empowered to experience career firsts – from travel and exciting brands to ongoing learning and digital innovation.
Our work environment is built around inclusivity, mutual respect and the belief that "attitude creates ability" – we value the way you approach work, not just the skills you have.
Benefits & Perks
* Hybrid working with 40% of time in the office based on a schedule that suits you.
* Flexible working hours and ability to work remotely internationally.
* £250‑£2,000 annual professional development budget based on seniority. Plus 5 PD days for learning & development.
* 25 days annual leave + birthday off + 2 MIND mental health days + 1 volunteering day + tenure‑based additional leave, scaling from year 3 onwards.
* Parental leave policy with up to 6 months at full pay as a primary carer.
* Access to free mental health support and counselling.
* Tech set‑up including new iPhone, contract and a "home working tech kit".
* Summer Fridays – early finishes in June, July and August.
* 4% employer pension contribution and access to Penfold Pensions, the UK’s leading private pension provider.
Equality & Inclusion
We celebrate multiple approaches, points of view and backgrounds. At any point in the application process you are welcome to let us know of any accommodations that will make it more accessible. We encourage you to share pronouns and anything else you would like us to know that will make this an enjoyable experience.
#J-18808-Ljbffr