To pro-actively recover debts, and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact, including taking of payments and setting up payment arrangements. Key tasks and responsibilities: Proactive recovery of overpayments. This involves outbound calling, attachment of benefits, referral to debt collection agencies and County Court recovery. Initial validation of Debts. Maintenance of Debts throughout the recovery cycle Verbal and written liaison with debtors, third parties, and other internal departments. Responding to complex correspondence relating to Debts Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made. Write off recommendations Tracing absconded debtors Upkeep of suspense account and invoices in credit Essential Skills and Attributes: Experience of dealing with Debt recovery Knowledge of Debt recovery regulations and processes Competency in the use of various Debt recovery and Document management IT systems Ability to work as a team and individually Professional communication skills Good mathematic skills Security vetting and checks: If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked. The Company Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise. Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values. Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you. The Benefits Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. For the full list of benefits, please click here, but below is a taste of what we offer: Life assurance Equivalent to 4 times annual salary pension scheme Contribute up to 6% and the company will match the contribution Professional development Support towards gaining professional qualifications Reward scheme A wide range of benefits, rewards and discounts Documents