Job Description: Job Title: Lettings Manager Salary: £35k to £40k d.o.e Coppersmith are proud to partner with a reputable estate agents who are seeking a new lettings manager for their office in Bushey. Key Responsibilities: 1. Tenant and Landlord Liaison: * Build and maintain strong relationships with tenants and landlords, providing advice and updates on tenancy matters. * Assist in negotiating tenancy agreements and rent reviews * Respond to tenant inquiries promptly, ensuring a high level of customer satisfaction. 2. Lettings Administration: * Manage the application and referencing process for prospective tenants. * Coordinate the preparation and signing of tenancy agreements and other legal documentation. * Ensure all paperwork and tenancy records are kept up-to-date and compliant with legal requirements. 3. Compliance & Legislation: * Ensure that the lettings department is fully compliant with all relevant industry regulations, including housing laws and health and safety standards. * Keep up to date with changes in relevant legislation and ensure the team adheres to these standards. 4. Sales and Business Development: * Actively contribute to the business development strategy by identifying new lettings opportunities and promoting the agency’s services to potential clients. * Conducting property valuations, follow up valuations to ensure strong conversion rates are achieved. * Meeting or exceeding monthly & quarterly performance targets, whilst delivering exceptional customer service at all times. * Support marketing initiatives to increase the agency’s market presence, including conducting property viewings and following up on leads. 5. General Administration & Reporting: * Assist in preparing regular reports on lettings performance, property availability, and market trends – attending monthly Managers’ Meetings to present branch performance statistics * Maintain accurate records of all lettings activities, including viewings, applications, and tenant communications. * Supporting the Property Management team with daily tasks where required. 6. Team Management & Leadership: * Plan, direct and lead the operations of the Lettings team ensuring consistency of service levels and compliance. * Coach and develop the Lettings team to meet and exceed branch forecasts. EXPERIENCE: * Minimum 2 years experience in lettings, and a minimum of 1 year in a Senior Negotiator or Management role is essential. * Experience of lettings valuing, with demonstratable conversion rates. * Strong understanding of lettings processes, tenant legislation, and property management best practices. * Knowledge of the local area and market in which we operate. * Ability to work in a fast-paced environment. SKILLS & ATTRIBUTES: * Excellent written and verbal communication skills, with the ability to interact professionally with tenants, landlords, and colleagues. * Strong time management and organisational skills, with the ability to prioritise tasks and manage multiple responsibilities * A customer-focused attitude with the ability to handle challenging situations and resolve conflicts. * Proficient in Microsoft Office and lettings agency software platforms (Acquaint CRM/FixFlo/Goodlord). Essential requirements Desirable requirements * Driving license and own vehicle * A relevant qualification in property management is preferred but not essential. If this sounds like YOU then please get in touch