At Prestige Nursing & Care we pride ourselves on our ability to provide specialist homecare services for individuals of all ages living within their own homes. We are committed to ensuring every client receives a person-centred, professional service through our local teams of professional carers and clinical team.
This role will:
Main responsibilities will include:
Answering calls, directing calls
Booking training
Supporting carer compliance
Filing and office organisation
Stationary ordering
Archiving
Maintain agreed schedules within agreed targets
Maintain accurate records
Maintaining great relationships with existing clients and carers
Prepare ad hoc reports as and when required
Recruitment processes are scheduled and managed
Supporting with the onboarding and compliance of new carer colleagues
General responsibilities will include:
Support with the day-to-day responsibilities of the team when required
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do
Accountabilities will include:
Timely recruitment of quality care staff – ensure care roles are filled promptly with suitable, values-aligned candidates to maintain safe staffing levels and continuity of care.
Full compliance with onboarding and regulatory requirements – deliver 100% compliance for all new starters through robust onboarding processes, including DBS checks, Right to Work documentation, and training, in line with CQC and ISO standards.
Effective coordination of induction training
Positive candidate experience and retention support – maintain regular candidate communication throughout the recruitment and onboarding journey, ensuring a smooth, supportive experience that encourages retention.
Community engagement and brand visibility – proactively represent the branch at local job fairs and outreach events to build candidate pipelines and raise awareness of Prestige Nursing & Care as an employer of choice.