Job Overview
Outpatient Appointments Coordinator
Location: Frimley
Contract: 12 month fixed term - part time role 25 hours per week
We are seeking a dedicated and well-organised individual to join the Medicine Directorate as an Outpatient Appointments Coordinator. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties.
As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of outpatient services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.
This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high-quality patient care.
Main duties of the job
The Main Duties Of The Role Will Be
* Arranging appointments over the telephone with patients
* Booking patient appointments from waiting lists
* Rescheduling and cancelling appointments at short notice, when required
* Rescheduling of appointments due to annual leave/other commitments
* Liaising with clinical admin
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
* GCSE english & Maths or equivalent
* ECDL or equivalent
Desirable criteria
* NVQ level 2 administration or equivalent practical knowledge
Experience
Essential criteria
* Experience of working in a hospital or busy office environment
* Significant experience in difficult patient situations.
* Some customer care experience
Desirable criteria
* NHS experience
* Call centre experience
Skills & Knowledge
Essential criteria
* Good communication skills both verbal and in writing
* Demonstrate attention to detail and accuracy when completing tasks
* Excellent IT/microsoft office skills
* Excellent customer service skills and evidence of dealing with telephones and meeting targets.
* Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
* Ability to prioritise workload
Desirable criteria
* Good knowledge of NHS targets
* Knowledge of clinical and surgical procedures
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
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