We are currently looking for a Field Service Team Leaders to cover the work out of the Buckley depot.
The main purpose of the role is to ensure the day to day efficient running of the engineering team within the designated area to facilitate a high-quality customer experience within a designated area.
The Team leader is responsible for the leadership, engagement and motivation of the engineering team. In addition, the Team Leader will continue to maintain and repair equipment within a reduced truck parc.
We Offer
Main Duties and Accountabilities
* To take the lead in all aspects of Health and Safety ensuring H&S initiatives, relevant training and requirements are acted upon and communicated to the relevant forum or individuals
* Effective management of patched engineer's work loads in collaboration with their service Controller
* WIP management - job and service completion to promise (including appropriate document completion)
* P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
* P1/P2 Customer Accident Inspections/Investigations and associated report provision
* P3 Engineer accident investigation – application of appropriate corrective action, accident reduction initiatives
* SHEQ Compliance, safety audits, site risk assessments and associated training (e-learning completion)
* Engineer performance management
* Ensure the OCTR cycle is enabled for all colleagues in line with agreed timeframes.
* Conduct any required investigations competently in line with agreed Company Standards
* First level technical escalation & on-site assistance
* Recruitment of engineers to fulfill budgeted headcount
* Proactively manage the onboarding of all new engineers in line with agreed processes
* Engineer engagement, retention, coaching and development to include training needs identification
* Manage engineering coverage in the team - including absence management, authorisation of holidays and training
* Team meetings - communication of business objectives and performance against both goals and targets
* Completion of Service audits
* POP's training of new engineers and existing (in line with agreed timeframes)
Tasks And Qualifications
Required functional competencies / experience / qualifications
* Demonstrates effective communication and management skills to deliver excellent service customer through a team of engineers
* Excellent people management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
* Ability to prioritise multiple issues on a day-by-day basis to ensure customer satisfaction.
* Confident in interacting with customers and having challenging conversations
* Comfortable in Customer facing situations
* Good levels of numeracy / literacy
* Energetic, motivated and pro-active team player
* Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
* Industry Know How
* Competent to be able to support and train engineers on relevant IT systems with the ability to provide first level support
* Conflict Management
* Qualified to conduct Thorough Examination