We are now recruiting for both a Full Time and Part Time Receptionist to join our Front Office team, the successful candidate will ensure the front desk operates in an organized manner, pro-actively anticipate guest needs and deal with all guest enquires in a pleasant and efficient manner.
Working within the Front Office team you will achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.
You will be an approachable person, being vibrant, confident and professional in personality. You will have excellent communication skills, the ability to perform well as part of a team and be able to work on your own initiative. You will have strong attention to detail and be able to carry out instructions.
This role includes morning, evening and weekend shifts.
Job Roles:
* To provide a warm welcome to all our guests and visitors in the area of Front of House whilst offering assistance throughout their stay/experience in our hotel, in order to both meet and exceed their expectations.
* Comprehensive knowledge of the Hotel and all operations
* Check in and Check out guests
* Answer the telephone, emails and online enquiries
* Process payments
* Make accommodation and restaurant reservations
* Deal with all general guest requests and queries
* Ability to deal with complaints in a professional manner
* Demonstrate knowledge of the local area
* Liaise with housekeeping on a daily basis, ensuring all guest requests are met
* Positive attitude and good communication skills, able to work on own initiative
* Competent level of IT Proficiency
* Carrying out requests from management as needed
* Managing website, updating and managing online availability and social media platforms
The essential criteria for this position is:
* 5 GCSEs including English and Math at grade A - C
* One years' experience working in a hotel reception position preferred
* Excellent Communication skills with an excellent command of the English language.
* Excellent Presentation and Interpersonal skills.
* Effective Organisational Skills.
Job Types: Full-time, Part-time, Permanent
Expected hours: 24 – 40 per week
Benefits:
* Discounted or free food
Work Location: In person