Consortium Professional Recruitment are pleased to be working with a global manufacturing business to recruit a Customer Care Advisor. This is an excellent opportunity for someone who enjoys problem solving, building strong customer relationships and delivering a high-quality after-sales experience within a collaborative and fast-paced environment.
As a Customer Care Advisor, you will become part of a high-performing and supportive team focused on providing exceptional customer service from initial enquiry through to successful resolution. You will work closely with Sales and Quality teams, helping customers resolve technical product issues while contributing valuable insights that support continuous product improvement and service excellence.
The Opportunity
As a Customer Care Advisor you will play a key role in:
* Delivering a professional and efficient after-sales service to customers across multiple channels
* Providing technical and diagnostic support before, during and after product installation
* Managing customer cases from initial enquiry through to resolution with a proactive and customer-focused approach
* Supporting Sales and Quality teams by identifying trends, sharing technical findings and helping reduce recurring issues
* Producing clear and detailed post-resolution reports to support product analysis and continuous improvement
Your work will directly contribute to improving customer satisfaction, strengthening long-term client relationships and maintaining a market-leading reputation for service excellence.
About You
We are looking for someone who can bring:
* Previous experience within a customer service, customer care or after-sales support environment
* Strong communication skills with the ability to manage challenging conversations professionally and positively
* The confidence to resolve technical or complex customer issues in a calm and solutions-focused manner
* Excellent organisational skills with the ability to prioritise workload and take ownership of cases
* A customer-first mindset with a genuine passion for delivering outstanding service
* Experience using CRM systems, SAP or Salesforce would be advantageous
* Good working knowledge of Microsoft Outlook, Excel and Word
* A flexible and adaptable approach with the ability to perform well under pressure
The Benefits and Package
In return, you will enjoy:
* Salary: £26,973
* The opportunity to join a supportive and collaborative team environment
* Career development within a globally recognised organisation
* A varied and rewarding role with strong customer interaction
* The chance to contribute to continuous improvement and operational excellence
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