We have an exciting opportunity for a Reception Services Assistant to join our team at Doncaster Deaf Trust. About the Role The Reception Services Assistant plays a vital front-of-house role in ensuring a welcoming, professional and efficient environment for all visitors, students, staff, and stakeholders across all services within Doncaster Deaf Trust. This includes the Trust’s educational settings, residential provisions, therapeutic and community outreach services. This role is pivotal in creating a positive first impression and ensuring the seamless delivery of administrative and reception services. As the initial point of contact, the Reception Services Assistant offers inclusive and accessible support to all individuals engaging with our organisation. The position requires a friendly, proactive, customer focussed, and service-oriented approach to uphold the values and mission of Doncaster Deaf Trust, ensuring that every interaction reflects the Trust’s commitment to inclusion, excellence and community support. Key Responsibilities To provide a pro-active service in a busy, fast paced front of house administrative services function. To be based in the main reception office, operating within and leading on the day-to-day operations of the main reception, ensuring a high level of customer focus, service satisfaction and effective management of visitors and guests of the Trust. Manage visitor sign-in procedures, issue passes and maintain accurate records in line with safeguarding and security policies. Answer and direct incoming telephone calls, taking accurate messages and ensuring clear communication. Manage bookings for the conference room suites, including room preparation, coordinating refreshments and maintaining equipment. Provide administrative support as required, including data entry, photocopying and filing. Assist with the coordination of Trust events, including open days, training sessions and community engagement activities, ensuring smooth logistics and guest experience. For a full list of responsibilities please see the job description. What We’re Looking For Proven experience of working in a front of house Reception Services Assistant role, preferably within an educational or corporate environment. High level of knowledge of Microsoft Office and the ability to quickly master other online platforms and software packages. Excellent organisational, planning and prioritisation skills, including the ability to plan and prioritise own workload. Minimum GCSE Level 4 or equivalent in English and Maths (or equivalent experience) Why Join Us? A high-quality working environment Generous rates of pay Guaranteed working hours Fantastic training and career development opportunities, including Level 1 British Sign Language Discounted childcareat the onsite Little Learners Day Nursery Pension scheme Free on-site parking Westfield Health Cash Plan including Doctorline - 24/7 access to a GP, Dental, Optical and Prescription claims and much more (funded by the employer) For a job description and application form please visit our work for us page at www.deaf-trust.co.uk/trust/work-for-us/ Please note that on the application form we need your full education and employment history from leaving secondary school up to current date. We do not accept CV applications. Closing date for applications: 26th October 2025 To apply please click the Apply Now link below.