Our SME Service & Performance Team plays a key role in ensuring that our small and medium enterprise clients receive an exceptional service experience every day.
We’re now looking for a proactive and analytical Client Support Manager to join the team. You’ll act as the bridge between Evri’s operations and our SME customers - driving service improvements, analysing performance data, and identifying opportunities to enhance efficiency and customer satisfaction. In this role, you’ll be at the heart of Evri’s client experience - managing performance, investigating issues, and supporting improvements that make a real impact.
Interested? Take a look at the below to understand what you'll be doing in your role:
1. Oversee daily operational relationships between Evri and SME customers, ensuring service levels exceed expectations.
2. Analyse service and operational data to identify trends, risks, and opportunities for improvement.
3. Work closely with Account Managers, New Business, and Operations teams to implement data-led action plans.
4. Conduct cost-benefit analyses to evaluate operational decisions and identify potential savings.
5. Develop reports and dashboards that turn complex data into actionable insights for leadership.
6. Lead service review meetings, highlighting performance risks and opportunities for growth.
7. Support peak trading periods by proactively identifying service bottlenecks and implementing solutions.
8. Drive improvements in customer experience, ensuring Evri remains the partner of choice for SME businesses.
Still interested? Great news! Here are the core capabilities we are looking for:
9. Proven experience in a customer-focused environment, ideally within logistics, retail, or operations.
10. Strong data analysis skills with proficiency in Microsoft Excel and Office tools.
11. Excellent organisational and problem-solving ability — able to manage multiple priorities in a fast-paced environment.
12. Strong communication and stakeholder management skills.
13. A commercial mindset, with experience in identifying and delivering cost-saving initiatives.
14. A full UK driving licence (as travel to Evri sites and customers may be required).
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.