🚨 We’re Hiring: Major Incident Manager | Belfast | £60,000 + Benefits 🚨
Are you the person who stays calm when everything else is on fire? 🔥
Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.
We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large-scale organisations.
💼 What You’ll Be Doing:
✅ Owning and driving major incidents from start to finish
✅ Leading crisis calls and coordinating technical teams
✅ Keeping stakeholders updated with clear, confident communication
✅ Ensuring incidents are resolved within SLA targets
✅ Reviewing incidents and driving continuous improvement
✅ Making key decisions when it matters most
🎯 What We’re Looking For:
✔️ Experience in Incident / Major Incident Management
✔️ Strong communication skills under pressure
✔️ Ability to lead teams you may have never worked with before
✔️ ITIL awareness
✔️ Experience with Remedy or similar ticketing tools is a bonus
✔️ Resilient, decisive, and calm in fast-paced environments
📍 The Details:
📌 Belfast (Hybrid – 3 days onsite)
💰 £60,000 salary
📞 £50 on-call allowance
⏰ Shift-based role with rota/on-call cover
📈 Genuine growth opportunity within a senior operational team
⚠️ Important Requirements:
🇬🇧 Candidates must already have full working rights in the UK
📍 Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance
🚫 No relocation package available
🚫 No visa sponsorship offered
If you thrive in high-stakes environments and love being the one who turns problems into solutions, this could be your next move.
📩 Apply now or message me directly for a confidential chat.
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