Customer Service Advisor – Join Our Friendly, Dynamic Team
Droitwich Spa | Full-time | £24,000+ | Training & Career Progression
Qcom Technology is a leading provider of technical support solutions for global technology brands. From our head office in Droitwich Spa, we deliver multi-technology services across the UK, Europe, and beyond.
We're on the lookout for a motivated Customer Service Advisor to join our small but busy customer service team. This is your chance to be part of a close-knit group where your input really matters, your ideas are heard, and your work has a direct impact on keeping customers happy.
What you'll do:
* Be the first point of contact for customers, engineers, and service partners.
* Arrange engineers and coordinate service jobs (planned & reactive).
* Answer calls, handle queries, and resolve customer issues with professionalism.
* Monitor shared inboxes and respond promptly to both internal and external requests.
* Update customer systems and reports, ensuring work orders are accurate and up to date.
* Keep customers proactively informed on progress, parts, and timelines.
* Work closely with engineers and colleagues to ensure jobs are completed swiftly.
What we're looking for:
* Previous experience in a customer-focused role.
* A confident and professional telephone manner.
* Strong written and verbal communication skills.
* Ability to work to deadlines, multitask, and stay calm under pressure.
* Confident IT user (Microsoft Office and in-house systems).
* A true team player with a "can-do" attitude, ready to go the extra mile.
What you'll get:
* A supportive, friendly environment in a small customer service team.
* Full training and mentoring.
* Career progression opportunities in a growing business.
* 20 days holiday (rising to 25 after long service)
* Competitive salary with overtime oppotunities
If you want to make an impact in a team where every role counts, we'd love to hear from you
Job Type: Full-time
Pay: From £24,000.00 per year
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: In person