Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Job Overview
We are seeking a professional and friendly Receptionist to join our Hotel team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service, living the Accor brand standards while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and some proficiency in office software.
Duties will include and not be limited to the following:
1. Greet and welcome visitors in a warm and professional manner.
2. Answer and direct phone calls using excellent phone etiquette.
3. Be fully aware of the hotel events
4. Covering a variety of shift patterns
5. Manage incoming and outgoing correspondence, including emails and postal mail.
6. Be aware daily of VIP, disabled, early, and late arrivals/departures, and of previous-complaint guests to ensure they are cared for correctly.
7. Liaise with Housekeeping professionally in relation to the bedroom inventory, informing them of Late Departures, Extended Stays, Day lets, Show Rooms and Room Moves.
8. Ensure that all guest profiles are updated and present, including for all international visitors, completing the Registration Cards and Filling correctly.
9. Upon check-out prepare bills and take payment. Prepare and checking the sales ledger, ensuring all relevant correspondence is attached.
10. Follow up the guest for information if the card is declining, and inform your supervisor if there are any issues.
11. Ensure your designated float is always kept balanced and complete banking procedures at the end of your shift following the hotel procedures. Inform your Team Leader of any discrepancy’s.
12. Comply with the Hotel Policy regarding floats, petty cash, banking and access to the safe.
13. Be thoroughly aware of all administration procedures with reference to reservations procedures, filing and correspondence relating to a guest stay.
14. Be fully competent in taking reservations over the phone, via email or walk in’s in absence of the Reservations Department. Be able to support the reservations department where necessary.
15. Ensure the telephone is answered and external calls are directed to the right department, calls are
Requirements
16. Proven experience in a receptionist or administrative role is preferred.
17. Proficiency in computerised systems, particularly Microsoft Office Suite and Google Suite.
18. Strong organisational skills with the ability to manage multiple tasks effectively.
19. Excellent verbal and written communication skills.
20. A friendly disposition with a professional attitude towards clients and colleagues.
21. Ability to work independently as well as part of a team.
If you are an enthusiastic individual looking to contribute to a dynamic work environment, we encourage you to apply for this exciting opportunity as a Receptionist at Novotel Coventry
Qualifications
Previous experience in hotel is helpful, but not essential
Additional Information
Join our team as a Receptionist where your efforts will contribute significantly to creating a pleasant environment for our guests!
Benefits:
22. Canteen
23. Company pension
24. Discounted or free food
25. Employee discount on hotels across the globe
26. Free parking
27. On-site parking
28. Transport links
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.