Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We are looking for highly motivated and proactive individuals to join our busy department as Patient Administrators. In this role, you will build strong relationships with consultants, administrative teams, nursing staff, and external providers, ensuring a smooth patient pathway through the department. Confidently use Microsoft systems, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations. Exhibit empathy and excellent communication skills, acting as the first point of contact by handling telephone calls, emails, and visitors, responding promptly and efficiently to queries, or redirecting them to the appropriate person/department. Thrive under pressure and prioritize your workload effectively. Collaborate with a large team, demonstrating flexibility in multitasking and covering for colleagues as needed. Communicate effectively with ward teams, matrons, divisional nursing staff, consultants, ward administrators, and patients. Familiarity with the Trust's electronic systems is advantageous but not essential, as training will be provided Working for our organisation As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Detailed Job Description And Main Responsibilities Experience as a medical or patient services secretary linked to a clinical service or customer focused environment. Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward. Person specification Qualifications, Knowledge And Experience Essential criteria Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard. Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And Experience as an administrator or secretary in an organisation with a customer focused environment And Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward Knowledge and experience of secretarial or administrative procedures Experience as an administrator or secretary in an organisation with a customer focused environment Desirable criteria Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development. Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience Diploma level qualification or an equivalent level of experience Experience as a medical or patient services secretary linked to a clinical service or customer focused environment. Proficient in the use of all hospital computerised patient systems. Experience in understanding and analysing patient pathways. Knowledge of both local and national targets relating to RTT and cancer pathways Skills and competencies Essential criteria Ability to learn and assimilate information quickly Communication Delegation Microsoft Office skills Multitasking Prioritisation Time management Working autonomously Working under pressure Trust Values Essential criteria Patients First Working Together Always Improving