Overview
We are seeking a dedicated Veterinary Receptionist to join our team at a busy veterinary practice in the heart of the community. You will greet each client and offer support and guidance, managing payments and future bookings confidently. Ensuring that the client leaves knowing that they have received exceptional service and will look forward to their next visit. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Responsibilities
* Greet clients and their pets with a warm and friendly manner
* Schedule appointments and manage the practice diary
* Answer phone calls and emails, and respond to queries efficiently
* Process payments for services rendered
* Maintain accurate client records in the practice management system
* Assist with administrative tasks as required
* Ensure the reception area is kept clean and organised
* Place and put away orders
Qualifications and Skills
* Previous experience in a veterinary practice is advantageous
* Excellent communication skills, both verbal and written
* Strong organisational skills with meticulous attention to detail
* Ability to multitask and work well under pressure
* Proficient in computing
* Compassionate nature with a genuine love for animals
* Empathy and the ability to handle difficult situations
Working Hours
Shifts alternate between 8.30am to 1.30pm and 1.30pm to 7.00pm on a rota basis, and Saturdays are 1 in 3, from 9.00am to 4.00pm.
Benefits
Being part of the Pets at Home Group, you will also be entitled to up to a 30% discount at Pets at Home as well as access to lots of discounts and cashback offers at a range of retail stores and online shops. You will also get to be part of a supportive and friendly working environment with 28 days annual leave which increases after 2 years service, annual pay reviews and benefits that include a pension scheme and in-house discounts.
Additional Information
Flexibility with hours is required and overtime is often available. Previous experience is desirable but not essential. Join our team as a Veterinary Receptionist and be part of a caring environment where your passion for animals and customer service can shine.
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