Who You Are As a Civil Enforcement Officer, you are an individual committed to public service, with a keen eye for detail and a passion for maintaining orderly and safe environments in the community. You are polite and approachable, handle challenging situations with professionalism, and are open to continuous learning and development. Your dedication to respecting others and promoting equality makes you a valued team member. What The Job Involves In this role, you will enforce both on and off-street parking restrictions across the London Borough of Havering. You will ensure strict adherence to all relevant legislation and Council policies, issuing Penalty Charge Notices (PCNs) to foster compliance and reduce illegal parking. Your duties will include patrolling designated areas, checking parking compliance, recording and reporting violations, and maintaining accurate records. You will work closely with colleagues and the public to enhance the reputation of the Council and deliver excellent customer service while being adaptable to varying shift patterns and weather conditions. Skills Strong knowledge of parking legislation Effective communication skills Experience in using enforcement processing software Proficiency in handling challenging interactions Ability to work both independently and as part of a team Understanding of health and safety protocols Desirable: clean driving license and CBT certificate