Job Description
Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent to join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems -Log, update, and manage support tickets accurately, ensuring all actions are documented -Troubleshoot and resolve basic technical and service-related issues, escalating where required -Liaise with internal technical teams to ensure timely resolution of customer issues -Maintain a high standard of customer service and clear communication throughout the support process -Meet agreed service level agreements (SLAs) and performance targets -Contribute to knowledge bases and process improvements where appropriate -Work collaboratively as part of a large support team to ensure consistent service delivery Skills & Experience -Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable) -Strong communication skills, both written and verbal -Comfortable working with IT systems, CRM or ticketing tools -Ability to manage multiple tasks and prioritise effectively in a fast-paced environment -Strong problem-solving skills and attention to detail -A team-oriented attitude with a willingness to learn and develop technical knowledge Please get in touch today with your updated CV if you are interested in this role.