The role
Customer Service Adviser
Salary dependant on experience
Full Time position but part time considered
Permanent Contract
Location: Ripon
Mon – Fri 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Ripon Agency.
About the role:
The successful candidate will play a key role in the continued expansion of our business. Working with both existing clients and introducing new clients to the NFU Mutual in line with our long term strategic goals and objectives.
As a customer service adviser, you will possess a keen sales focus coupled with top class customer service.
The role will include –
• Managing and developing client relationships both face to face and on the telephone.
• Selling NFU Mutual insurance products to both current and new customers
• Following up potential sales opportunities, either identified by yourself or by another member of the team, with the aim of upselling the products
• Handling customer queries efficiently and using effective questioning to gain a clear understanding of the customer to allow us to find the best solutions first time
• Adhere to NFU Mutual regulations in terms of processing of information and documentation
If you are looking to start or grow your insurance career, we are looking for an ambitious, innovative & friendly individual to join our team. The successful candidate must have a solid background in customer service, ideally within the insurance industry.
You must be able to demonstrate -
• Excellent customer services skills
• Professional telephone manner
• A confident & proactive approach to customers
• Excellent written & verbal skills with experience of business writing
• Organised with high attention to detail
• An ability to clearly prioritise & self-manage
• Good I.T. skills with knowledge of Microsoft office packages
• Ability to think both tactically & strategically
• Excellent team building skills, flexibility to multitask & support colleagues where necessary
• Innovative & forward thinking to identify new customers & market sectors for the business to evolve in to, in line with NFU Mutual’s risk appetite
Our commitment to you
• Full training offered in a friendly and supportive environment in order to sell NFU Mutual products & deliver the award-winning service that NFU Mutual is renowned for
• Competitive salary based on experience.
• Westfield Health care
• Pension scheme
Please apply in writing with CV and covering letter to: claire_greveson@nfumutual.co.uk
Closing date for all applications: 27th February 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.