Overview
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals to customers
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change; evening and weekend working is required
What’s in it for you?
* Working hours: range of full and part-time hours on offer
* Annual pay review & bonus scheme: base salary reviewed annually with eligibility for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Zone 1-6 Oyster card for London-based roles
* Pension plan: pension contributions matched up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for growth and career development
What you need to be successful
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team reviews your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we have been a fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging, empowering teams to work in the way that suits them while celebrating our differences so we win together.
About Evoke
We’re a business that embraces change and progress. The power behind William Hill, 888 and Mr Green, Evoke is the new name for 888 Holdings. We are accelerating our journey to bring even greater delight to customers with world-class betting and gaming experiences. At Evoke, you’ll benefit from flexibility and a culture built on trust. We’ll invest in your future to help you develop your strengths and build a career that’s right for you.
#J-18808-Ljbffr