Client Services Administrator
The Client Services Administrator supports our Client Services team in day-to-day administration and customer telephone contact, and reports to the Client Services Director.
For the Client Services Team, the role supports across different areas as required, including customer communication via email and telephone to ensure that all documentation, such as finance documents, proofs of identification, order and delivery updates, are managed in a timely and professional manner, maintaining our high customer experience ethos.
The role also supports our Customer Service Team, dealing with customer issues and complaints by email and telephone to address any issues raised by customers. This involves liaising with third parties to make them aware of customer issues to gain a satisfactory response, and following internal processes to provide information and resolutions to customers.
The role works closely with the sales team, gaining a commercial insight into an online business. The role offers career progression within a growing business for the right candidate.
Responsibilities:
• Responding to in-life queries and contract amend requests
• Creating Vehicle Orders from internal systems
• Processing personal identification & finance paperwork
• Creating Welcome Letters & Driver Letters from internal systems
• Processing delivery paperwork packs
• Liaising with customers directly on the telephone and email
• Supporting the Client Services Team as required
• Supporting the Customer Service Team in dealing with customer issues and complaints through email and telephone
• Work to and meet Financial Conduct Authority (FCA) Consumer Duty requirements
Qualifications and Skills
• Good written skills
• Resilient manner in dealing with issues directly with the customer by phone and email
• Attention to detail, both written and verbal
• Ability to work under pressure in a fast-moving environment
• Excellent organisational skills
• You will be confident with a positive approach
• Previous experience in an administrative or customer service role is advantageous
• May also suit a recent graduate looking for an office-based administrative role
About Synergy Car Leasing:
Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients.
Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)
Job type: Full time, permanent
Salary: £25,000 - £30,000 dependent on experience
Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We've achieved the Feefo 10 Years of Excellence Award, for over decade of best-in-class customer service. Synergy has achieved a 2 Star "outstanding" rating by Best Companies in 2024 and 2025. Synergy is recognised as Broker of the Year in the Broker News 2024 and 2025 Awards. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking.
You may have experience in the following roles: Administrative Assistant, Customer Service Administrator, Client Support Officer, Office Administrator, Customer Service Representative, Administrative Coordinator, Client Relations Administrator, Customer Care Officer, Administrative Support Officer, etc.
REF-(Apply online only)